Return & Refund Policy
Last updated: 10-23-2025
Thank you for shopping with us. Please read this policy carefully before making a purchase.
1. General Policy
We strive to provide high-quality products and a smooth shopping experience. As a dropshipping business, our products are fulfilled by third-party fulfillment and shipping partners.
Refunds, replacements, or reships are handled on a case-by-case basis and only under the conditions described below.
2. Eligibility Window
Return or refund requests must be submitted within 30 days of delivery, based on carrier tracking information.
For damaged/defective items, evidence (photos/videos) must be submitted within 7 days of delivery.
3. Evidence Required
To speed up resolution, we may request supporting evidence such as:
Clear photos/videos showing the issue (damage/defect, wrong item, missing items). If photos are not sufficient, video may be required.
A screenshot of the customer’s complaint message (name/date/content) when relevant (email, payment dispute message, etc.).
In some cases, a return may be requested by our team (see Section 6).
4. Eligible Cases for Refund or Replacement
You may be eligible for a refund, replacement, or reship in the following situations:
✅ Damaged or defective item upon arrival
Clear photos/videos are required.
✅ Wrong item received
If you received an incorrect product, size, or color. Photo proof is required.
✅ Missing items
If part of your order is missing. Proof (photo of package contents and shipping label) may be requested.
✅ Order not delivered / delayed
We will investigate using tracking information. If the shipment shows no valid movement for an extended period or is confirmed lost by the carrier, we will offer an appropriate solution (refund or replacement), depending on the case.
Note: if the package is awaiting pickup or has an “alert” status due to address/recipient issues, customers may need to contact the local carrier/post office.
✅ Marked “Delivered” but not received (special requirement)
If tracking shows “Delivered”, refunds/resends are generally not available unless we can verify the situation. In many cases, a non-delivery certification issued by the local post office/carrier with an official seal may be required to proceed.
5. Non-Eligible Cases
Refunds or returns are generally not accepted for:
Buyer’s remorse / change of mind
Ordering the wrong product, size, or color
Incorrect or incomplete shipping address provided by the customer
Minor cosmetic differences (color shades, packaging variations)
Items marked as Final Sale
Items returned without prior approval
6. Return & Shipping
Returns are only required if explicitly requested by our support team.
If a return is approved:
Items must be unused and in original packaging
Return instructions (including address) will be provided by support
Return shipping costs are:
Covered by us for defective or incorrect items
Covered by the customer in other approved cases
⚠️ Returns sent without approval may be refused.
7. Refunds
Approved refunds are processed to the original payment method.
Refund processing time: 5–10 business days (depending on your bank/payment provider).
Shipping fees are non-refundable unless the error was on our side.
8. Order Cancellation
Orders can be canceled before they are processed/shipped by our fulfillment partners. Once processing/shipping begins, cancellation may not be possible. (CJ’s dispute framework also treats cancellations as refundable only before processing.)
9. Force Majeure / Events Beyond Control
We are not responsible for delays or issues caused by events outside our control (e.g., severe weather, strikes, customs issues, major disruptions). We will still assist with tracking and resolution whenever possible.
10. Chargebacks & Disputes
Please contact us before opening a chargeback. We are always happy to resolve issues directly and fairly.
Opening a chargeback without contacting support may result in delayed resolution.
11. Return Process
Step 1 – Contact Us
Submit a return or refund request via our support form or email:
Email: contact@finest-life.com
Form: ⤵️
Please include:
Order number
Email used at checkout
Reason for the request
Photo/video evidence (if applicable)
Step 2 – Review Requests are reviewed within 48 business hours.
Step 3 – Resolution
Depending on the case, we may offer:
A replacement (free of charge)
A partial or full refund
Store credit
Return instructions (if required)
12. Contact Information
Support Email: contact@finest-life.com
Support Hours: Monday–Friday, 9 AM – 5 PM (EST)
13. Policy Updates
We reserve the right to update or modify this policy at any time without prior notice.
Changes will take effect immediately upon posting on this page.